Terms & Conditions
Welcome to Kiwi Premium Ice Cream.
These Terms & Conditions govern your use of https://kiwiicecreams.com/, operated by E.K. Foods Private Limited. In these terms, “Kiwi,” “we,” “us” and “our” refer to E.K. Foods Private Limited. “You” and “your” refer to visitors and users of this website.
Please read these terms before using the website or submitting an enquiry. If you do not agree with these terms, please discontinue using the website.
1. About This Website
This website provides information about Kiwi Premium Ice Cream, including our products, flavours, brand activities, contact information and business opportunities.
Unless expressly stated otherwise, product listings and descriptions are provided for information. They do not constitute an offer to sell, confirmation of stock, acceptance of an order or a promise of distribution rights.
Any purchase, supply arrangement or business appointment is subject to the applicable transaction terms and any separate agreement with the relevant parties.
2. Acceptable Use
You may use this website for lawful purposes, including learning about our products, contacting our team and making genuine consumer or business enquiries.
You must not:
- Impersonate another person or misrepresent your connection with a business.
- Submit fraudulent, threatening, abusive or otherwise unlawful material.
- Upload malicious software or attempt to interfere with website operation.
- Attempt to access systems, accounts or information without authorization.
- Use forms or contact facilities to send spam or unsolicited advertising.
- Copy or use website material in a way that infringes intellectual property rights.
- Use automated requests in a manner that disrupts the website or imposes an unreasonable load.
These restrictions do not prevent activities permitted by applicable law.
3. Product Information
We take reasonable care to present accurate product information. However, product recipes, packaging, descriptions, formats and available pack sizes may change.
Images may include serving suggestions, decorative ingredients or promotional arrangements that are not included with the product. Colours and appearance may also vary because of lighting, photography and screen settings.
Please check the actual product packaging for information relevant to the specific item you purchase, including:
- Product name and description.
- Ingredients and allergen declarations.
- Nutritional information.
- Net quantity.
- Manufacturing, best-before or expiry information, as applicable.
- Storage and handling instructions.
- Manufacturer and customer-care details.
If website information appears inconsistent with a product label, contact us for clarification. Nothing in this section removes our responsibility for accurate representations or your rights under applicable law.
4. Allergens and Dietary Information
Ingredients and allergen information can differ between flavours and product formats. Statements about one product should not be assumed to apply to the entire Kiwi range.
Please read the label on the individual pack before consumption, particularly if you have an allergy, intolerance or other dietary requirement.
Do not assume that a product is allergen-free, lactose-free, vegan or suitable for a particular diet unless this is expressly confirmed for that product.
You may contact our customer-care team for clarification about a specific product. General website descriptions are not individualized dietary or medical advice.
5. Storage and Handling
Please follow the storage and handling instructions printed on the product packaging.
Product quality may be affected by inappropriate transport, storage or handling. If a pack appears damaged or you have concerns about its condition, contact the seller or our customer-care team before consuming it.
This section does not exclude responsibility for a defect or handling failure for which we are legally responsible.
6. Availability and Pricing
Product availability may vary by outlet, distributor, location, season and pack size. A product appearing on this website does not guarantee that it is available at every retailer or in every region.
Where a price or promotional offer is displayed, please check its stated conditions, applicable dates and participating outlets. Any price charged remains subject to applicable law, including relevant maximum retail price requirements.
For current product availability, contact the relevant seller or send us an enquiry identifying the product and your location.
7. Purchases Through Retailers and Other Sellers
When you purchase Kiwi products from a retailer, distributor, delivery platform or another seller, the transaction may also be subject to that seller’s applicable purchase and service terms.
Questions about payment processing, delivery, cancellation or a seller’s returns procedure should initially be directed to that seller. You may also contact us about product quality or other matters relevant to Kiwi.
Nothing in these terms limits any rights or remedies you may have against the manufacturer, seller or another responsible party under applicable law.
8. Enquiries and Communications
Please provide accurate information when contacting us through website forms, email, phone or linked messaging services. Submit personal information only when you are authorized to provide it.
We may use the contact information supplied to respond to your enquiry and communicate about the matter you raised, as described in our Privacy Policy.
Submitting an enquiry does not, by itself:
- Place or confirm an order.
- Reserve stock.
- Establish a dealership or distributorship.
- Create an employment relationship.
- Commit either party to a commercial agreement.
Response times may vary according to the nature of the enquiry. An automated acknowledgement confirms receipt only; it does not constitute acceptance of a proposal or order.
9. Distributor and Business Enquiries
Businesses interested in stocking or distributing Kiwi products may contact us through our official channels.
We may request information relevant to evaluating an enquiry, such as business details, proposed territory and distribution experience.
Submitting information or discussing an opportunity does not guarantee approval, exclusivity, territory allocation, profitability or appointment.
Any confirmed commercial relationship will be governed by a separate agreement or other expressly accepted commercial terms.
10. Promotions and Offers
We may occasionally publish information about promotions, campaigns or special offers.
Each promotion may have separate conditions covering eligibility, participating products, locations, availability and validity periods. Those conditions apply to the relevant promotion.
Where a promotion’s specific terms differ from these general website terms, the specific terms govern that promotion, subject to applicable law.
Changes to a promotion will not remove rights that have already accrued under an accepted transaction or applicable law.
11. Intellectual Property
Website materials—including Kiwi branding, logos, photographs, graphics, text, videos and design elements—are owned by or licensed to E.K. Foods Private Limited unless otherwise indicated.
You may view the website and retain reasonable copies for your own personal, non-commercial reference, provided you preserve relevant ownership notices.
Unless permitted by law or authorized in writing, you must not reproduce, modify, distribute, sell or commercially exploit these materials.
You must not use our name or branding in a way that falsely suggests sponsorship, endorsement, authorization or a business relationship.
12. Feedback and Submitted Material
You are responsible for ensuring that feedback, photographs, documents or other material you send us may lawfully be shared.
By submitting material for an enquiry or complaint, you permit us to use it as reasonably necessary to review, investigate and respond to that matter, subject to our Privacy Policy.
Submitting a complaint or enquiry does not automatically give us permission to publish your name, photograph or message as a testimonial. Any promotional use will require an appropriate separate permission.
13. Third-Party Websites and Services
This website may contain links to third-party websites, maps, social networks, messaging platforms or other services.
Those services operate under their own terms and privacy policies. We do not control their content, availability or operation.
A link does not necessarily mean that we endorse all content or services available at its destination. Please review the relevant third party’s terms before using its services or sharing information.
Nothing in this section excludes responsibilities that cannot lawfully be excluded.
14. Privacy and Marketing Communications
Our Privacy Policy explains how personal information collected through this website is handled.
Submitting an enquiry does not, by itself, constitute consent to unrelated marketing communications.
If you choose to receive marketing updates, you may withdraw that choice using the unsubscribe method provided or by contacting us. Necessary communications concerning an existing enquiry or transaction may still be sent where appropriate.
15. Website Availability and Changes
We aim to keep the website useful and available, but uninterrupted or error-free access cannot be guaranteed.
Access may be affected by maintenance, updates, technical failures or circumstances outside our reasonable control. We may modify, replace or discontinue website features when reasonably necessary.
Changes to website availability or content do not remove obligations arising from an existing transaction or rights provided by law.
If you notice inaccurate information or a technical problem, please notify us using the contact details below.
16. Responsibility and Limitations
We take reasonable care in operating the website and preparing its content. General website information is not a guarantee that every product or service described will be available in every location or at every time.
To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control or by misuse of the website.
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
These terms do not restrict statutory consumer rights or remedies relating to defective products, product safety, misleading representations, deficient services or other matters protected by applicable law.
17. Restriction of Website Access
We may take proportionate steps to restrict access where reasonably necessary to address unlawful use, a security threat or a material breach of these terms.
Where appropriate and practicable, we may provide notice or an opportunity to resolve the issue.
A restriction on website access does not extinguish rights arising from an existing transaction or prevent you from raising a legitimate complaint through our published contact channels.
18. Product Concerns and Complaints
If you have a concern about a Kiwi product, please contact the seller or our customer-care team.
To help us investigate, provide relevant information where available:
- Product name and pack size.
- Batch or lot number.
- Purchase date and seller.
- A description of the concern.
- Photographs of the product and packaging.
- Proof of purchase, if available.
Please avoid sending unrelated sensitive personal information.
We may request additional information reasonably necessary to investigate. Providing the above details helps us review the matter; it does not make those documents an absolute condition for exercising statutory rights.
19. Governing Law and Disputes
These terms are governed by the laws of India.
If a concern arises, you may contact us so that we can attempt to resolve it. This does not prevent you from approaching a competent consumer commission, court, regulator or other authority.
Jurisdiction and available remedies will be determined in accordance with applicable law. Nothing in these terms requires you to waive a statutory forum or remedy.
20. Changes to These Terms
We may update these terms to reflect changes to the website, our operations or applicable requirements.
The revised version will be published on this page with an updated effective date. Where required, we will provide additional notice or obtain appropriate consent.
Updates apply prospectively and do not retrospectively remove rights or alter an existing agreement without a lawful basis.
21. General Provisions
If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A delay or failure to enforce a provision does not automatically waive the right to enforce it later.
These terms concern use of this website. They do not replace a separate agreement governing a specific purchase, supply arrangement, distributorship or other business relationship.
22. Contact Us
For questions about these terms, product information or complaints, please contact:
Kiwi Premium Ice Cream
E.K. Foods Private Limited
Kinfra Food Processing Park, Plot No. 53A
Kakkancheri, Kerala, India – 673634
Email: care@ekfoods.com
Alternative email: info@ekfoods.com
Toll-free: 1800 1230577
Website: kiwiicecreams.com